01
User persona development
Research-based audience models that help teams make consistent decisions.
- User interviews
- Behavioural analysis
- Demographic research
- Persona documentation
Understand your users deeply
Make design decisions with better evidence—from user interviews and journey mapping to prototype and usability testing.
Nuvoro / DigitalSelected disciplines
Evidence before assumptions
- 01Questions
- 02Participants
- 03Patterns
- 04Decisions
UX research services
A practical mix of strategic thinking, hands-on craft, and production support.
02
Journey mapping
Map the end-to-end experience to reveal pain points and opportunities.
- Touchpoint analysis
- Emotion mapping
- Pain-point identification
- Opportunity mapping
03
Usability audits
A structured evaluation of your product’s usability and accessibility.
- Heuristic evaluation
- Accessibility audit
- Competitive analysis
- Recommendations report
04
User testing
Test concepts and live experiences with representative users.
- Prototype testing
- Live-site testing
- Task-based testing
- Performance metrics
05
Information architecture
Organise content and navigation around users’ mental models.
- Card sorting
- Tree testing
- Site mapping
- Navigation optimisation
06
Research strategy
A repeatable research plan aligned to product and business decisions.
- Research planning
- Method selection
- Timeline development
- Success measures
A clear path from question to outcome.
The shape adapts to the engagement. The principles stay consistent: define the decision, work visibly, test the thinking, and make the result usable.
- 01
Define
Identify the decision, research objective, and key questions.
- 02
Plan
Choose suitable methods and create the research plan.
- 03
Recruit
Find participants who represent the target audience.
- 04
Conduct
Run sessions and gather qualitative and quantitative evidence.
- 05
Analyse
Find recurring patterns without flattening meaningful nuance.
- 06
Report
Turn the findings into clear, prioritised recommendations.
A useful place to start the conversation.
Package ranges provide a starting point. Final scope, timing, and pricing are set out in a project proposal.
Research sprint
$3,500
Quick evidence for an immediate decision
- 5 user interviews
- Usability testing session
- Key-findings report
- Actionable recommendations
- 1-week delivery
Comprehensive study
$8,500
In-depth research for a major product decision
- 15+ user interviews
- Multiple testing sessions
- Personas
- Journey mapping
- Detailed report
- Stakeholder presentation
- 3-week delivery
Research partnership
$15,000+
Ongoing research support
- Quarterly research cycles
- Continuous feedback
- Research strategy
- Team workshops
- Research repository
- Monthly insight reports
Ready to understand your users better?
Let’s uncover the evidence that will make your next product or design decision clearer.